Who we are
growdigitalbranding (“Grow”, “we”, “us”) is a performance marketing agency based in Coimbatore, Tamil Nadu, India. This policy covers growdigitalbranding.com. It does not cover the marketing accounts we operate for clients, where the client is the data fiduciary and their own policy applies.
What we collect
We collect two things, and only two.
What you type into an enquiry form. Your name, your WhatsApp number, and the project name. Nothing on this site asks for anything else, and there are no hidden fields.
Notes our team writes about your enquiry. When we follow up, whoever speaks to you records what was discussed and the stage your enquiry has reached, so the next person you speak to is not starting from nothing. These notes are attached to your enquiry and are covered by every right listed below.
Analytics and advertising data. We use Google Tag Manager to load measurement tools such as Google Analytics, the Meta Conversions API and Google Ads. These record how the site was reached and which pages were viewed, so we can tell which of our own marketing is working.
Your cookie choice. In the European Economic Area, the United Kingdom and Switzerland, consent is denied by default: those tools load in a cookieless mode and set nothing until you accept the banner. Everywhere else, including India, they are allowed by default and no banner is shown. Either way you can decline at any time using the Cookie settings link in the footer of any page, which switches analytics and advertising consent off and remembers that on this device. Declining changes nothing about how the site works; we simply measure less.
Why we collect it
To reply to you, and to run the conversation that follows. That is the whole purpose. Your consent is given by submitting the form, and you can withdraw it at any time by asking us to delete your enquiry.
We do not sell your personal data. We do not share it with other clients, add you to a marketing list, or upload it to any advertising platform as an audience.
Where it is stored, and who else can see it
Enquiries are stored in a PostgreSQL database hosted by Supabase, and are also forwarded to Make, the automation tool that alerts our team so we can reply quickly. Both act as processors on our instructions and are bound by their own data processing terms. Depending on the hosting region, your data may be processed on servers outside India.
Measurement data is additionally processed by Google and Meta under their own data processing terms, on servers outside India. It is not linked to your enquiry record.
Inside Grow, access is restricted to team members who need it to respond to you. Every account is individually authenticated, and the record shows who changed what. Nobody outside the company can read it.
How long we keep it
Enquiries and their follow-up notes are kept for 24 months from your last contact with us, then deleted. If you become a client, the engagement is governed by the retention terms in your signed service agreement instead.
You can ask us to delete it sooner, at any point, and we will.
Your rights
Under India’s Digital Personal Data Protection Act, 2023, you can ask us to:
- tell you what personal data we hold about you and who it has been shared with;
- correct anything that is inaccurate, incomplete or out of date;
- delete it, where we are no longer required to keep it;
- nominate someone to exercise these rights on your behalf if you cannot.
Ask by WhatsApp or email using the details below. We will respond within 30 days, usually much sooner, and we will not charge you for it.
Getting in touch, and complaints
For any question about this policy, or to exercise any of the rights above, contact us:
- Email: hello@growdigitalbranding.com
- WhatsApp: +91 70107 49648
If you are not satisfied with how we have handled your request, you may complain to the Data Protection Board of India.
Changes to this policy
If we change what we collect or who processes it, we will update this page and the date at the top. Material changes to how we use enquiry data will not be applied retroactively to enquiries already submitted.
See also our Terms of Service.
This policy describes our actual practices accurately, but it has not been reviewed by a lawyer. Have counsel check it before launch, particularly the retention period and the hosting region.